What is an e-lead Auto Reply?
This is an automatic e-mail response that a lead receives each time that they inquiry via e-lead.
How do I turn on/off the dealership's e-lead auto reply?
*Please note, you must have admin permission level to complete this
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Click on your name in the upper right corner
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Click on "Settings"
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Click on "Dealership Name"
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Click on "E-leads"
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Toggle to "Assignment and AutoReply"
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Checking the "Automatically reply to incoming e-leads with a customer message" will turn on the auto-reply. Unchecking the box will turn it off.
You can also edit the sender name, and subject and choose your template (or message).
How do I edit the Auto Reply Message?
If you are looking to edit to your e-lead auto reply, you will need to edit the template.
*Please note, you must have admin permission level to complete this
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Click on your name in the upper right corner
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Click on "Settings"
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Click on "Dealership Name"
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Click on "Templates"
Then you will want to find the corresponding template to the e-lead auto reply (see above). and click "edit". Be sure to click "Save Changes" at the bottom!
You can then edit the messaging to your preference:
