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Using the Caller ID / Call Forwarding Feature

With this feature, your dealership can use the same phone number for both making and receiving calls and sending text messages. Incoming calls forward correctly, and outgoing texts appear to come from the same number — making your communication with customers consistent and professional.

 

Why it’s helpful

  • Maintains a single contact number for customers → avoids confusion.

  • Ensures incoming calls to your texting number forward to a live person (so you won’t miss calls).

  • Lets you reply via text and call from one number → keeps records centralised in AutoRaptor.

  • Presents a unified front for your dealership’s communications.

How to set it up

  1. In AutoRaptor, go to "My Settings" and then select Phones on the next screen.

  2. Locate your texting number which will be labeled "assigned texting number" and find the "set caller ID" button. 

  3. Enable the feature.

  4. Your verified number will be the forwarding destination for incoming calls (for example: your dealership main line or the sales team main number).

  5. Save your changes and test both:

    • Make a call to your texting number → ensure it forwards correctly.

    • Send a text to a customer from that number → ensure the number shows correctly and replies come back into AutoRaptor.

Best Practices for Smooth Use

  • Notify your team of the number you’re using so they can answer forwarded calls.

  • Use the same number in all marketing materials (so customers recognise it).

  • Keep your texts professional and simple to avoid being blocked by carriers (links, caps, special characters).

  • Monitor call forwarding during business-hours vs after-hours to avoid missed calls.

Troubleshooting

  • Calls not forwarding: Check the forwarding destination number is correct, verify call forwarding is enabled, and ensure the number isn’t blocked/restricted by the carrier.

  • Texting number shows differently: Verify you have enabled "set caller ID" in your settings as the outgoing texting number.

  • Customers can’t reply: Make sure replies to the texting number route back into AutoRaptor and aren’t going to voicemail or a separate line.

  • Number appears not consistent: Double-check that the number used for texting and for forwarding is exactly the same (including country/area code) in your setup.

Quick Caller ID Tip: Use AutoRaptor’s “Same Number for Calling & Texting” feature so one phone number works for both calls and texts. Forward incoming calls to your sales line and send texts that show the same number — keeps everything clean, professional and easy for customers.